CASTRO MORALES, Pamela. Aplicación de la psicología positiva en el ámbito laboral. []. , 8, pp.109-128. ISSN 2223-3032.

Beginning from Positive Psychology, Optimism asthe expectationof positive resultsregardingeverydaylifesituations, and the prevalenceof positive emotionsas partofemotional self-regulationbecomecritical elementsfor success. Theseprinciples appliedin the workplacethrough a workshoporientedto administrative staffof the Mayorde SanAndres University, showfavorable resultsworking with emotions, as part of thepersonal developmentof the participants, encouraging amore satisfyingand productiveworkas a result a bettercustomer service.

: Positive Psychology; Optimism; Positive emotions; Laboral Psychology; Customer service.

        · | |     · |     · ( pdf )