Resumen

FRANCO-AGUILAR, A. Humanization of care in the intermediate therapy unit of the pneumology service. Cuad. - Hosp. Clín. [online]. 2020, vol.61, n.1, pp.27-51. ISSN 1562-6776.

Abstract Research Question: ¿What identifies the members of the health team that provide humanized care in the Intermedíate Therapy Unit of the Pneumology service at the Hospital of the Thorax in the city of La Paz? Objective: To know the experiences of people facing a hospitalization situation in the Intermedíate Therapy Unit in the Pneumology service of the Hospital del Tórax in the city of La Paz, in order to distinguish that it identifies the members of the health team that provide them with humanized care. Material and Methods: Qualitative design, hermeneutical analysis. Results: The most significant discovery was that the members of the health team that provide humanized care and demónstrate greater willingness to help others, are those who in their life experience had the need to go through a similar situation as they were in the role of beneficiaries (when being treated or accompanying someone else in the recovery process) and they got to know this situation closely, in which it is expected to receive humanized attention that is not always found. Conclusions: The concept of "humanized care" is not only reduced to kindness, the "human being must be considered in an integral way" and as part of this integral treatment it is also implicitly understood to provide "technical excellence" to attend to the human being and not only to the disease. Sometimes from an excessively biomedical perspective, the "psychosocial" aspect is neglected, from which no one, healthy or ¡II, can discard.

Palabras clave : Humanization of care; qualitative study; quality in health.

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