Resumen

NELSON, Acuña-Aguilar; VARGAS-DIAZ CARMEN, I  y  MARLENE, Acuña-Aguilar. Scheduled patient waiting times in an outpatient ultrasound service. Cuad. - Hosp. Clín. [online]. 2022, vol.63, n.1, pp.21-26. ISSN 1562-6776.

Abstract Introduction: Social security provides medical care for salaried workers. Objectives: To determine waiting times for scheduled ultrasound appointments and the level of satisfaction of insured patients at Policonsultorio 20 octubre, Caja Petrolera the Salud. Methods: This is a descriptive, cross sectional, quantitative study. One thousand one hundred and ten ultrasounds orders from the 2012 - 2014 administration and 1110 patients who had ultrasounds orders currently scheduled were selected for review. Clinical records and ultrasounds files were reviewed and patients answers using a standardized questionnaire using the Likert scale were used to measure their level of satisfaction. Results: Twenty-six percent of the patients waited 4.1 to 5.1 weeks (29-35 days), there were 2.2 ultrasounds orders per patient, 93% of the patients are somewhat or completely dissatisfied with the waiting times, and 58% consider it acceptable to wait from 1.1 to 2.0 weeks (2-14 days) to undergo the study. Discussion: Actions are needed to improve the quality ofcare and patient satisfaction, one ofwhich is to shorten waiting times for scheduled ultrasound

Palabras clave : Waiting time; ultrasound; patient dissatisfaction.

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